Warranty and Refund Policy

Effective Date: [Insert Date]

1. Overview

This Warranty and Refund Policy applies to all digital business card products, annual subscription services, and related services provided by Marbev.

By placing an order or renewing a subscription, the customer acknowledges and agrees to the terms outlined below.

2. Payment Terms

All new orders require full payment before work commences.

Digital business cards are provided on an annual subscription basis. Subscription fees must be paid in advance and renewed to maintain hosting and related services.

Work on a customer's digital business card will not begin until payment has been received and confirmed.

3. Custom Digital Product

Each digital business card created by Marbev is a customized digital product developed using information, branding, images, and content supplied by the customer.

Due to the personalized nature of the service, digital business cards cannot be returned once development has commenced.

4. Cancellation Policy

Cancellation Before Work Begins

If a customer requests cancellation before any development work has started, Marbev may issue a refund less any applicable administrative or payment processing costs.

Cancellation After Work Begins

Once development work has commenced, refunds will generally not be available because resources, time, and labour have already been invested in creating the customized product.

Any refund issued after work has commenced shall be at the sole discretion of Marbev.

5. Customer Review and Approval

Customers will be given the opportunity to review their digital business card before final publication.

It is the customer's responsibility to verify that all information, images, contact details, social media links, and other content are accurate.

Upon customer approval, the project shall be considered completed and accepted.

6. Revision Policy

Marbev includes up to two (2) rounds of reasonable revisions within fourteen (14) days of delivery.

Reasonable revisions may include:

• Corrections to submitted information
• Minor content updates
• Link corrections
• Layout adjustments within the existing design

Requests that substantially alter the original project scope may be subject to additional charges.

7. Warranty Coverage

Marbev warrants that the delivered digital business card will substantially function as described at the time of delivery.

For a period of ninety (90) days following delivery of the initial digital business card, Marbev will correct, at no additional cost, technical issues resulting directly from:

• Broken links created by Marbev
• Incorrect functionality
• Display errors caused by the original implementation
• Technical defects attributable to Marbev

This warranty applies only to the original implementation delivered by Marbev and does not extend the customer's subscription term or create an obligation to provide new features or redesigns.

8. Warranty Exclusions

This warranty does not cover:

• Changes requested after project approval
• New content additions
• Rebranding or redesign requests
• Customer-supplied errors that were approved during review
• Third-party platform outages or service interruptions
• Browser, device, or software limitations beyond Marbev's control
• Changes resulting from third-party services, social media platforms, or external websites
• Suspension or deactivation of services resulting from non-payment or failure to renew a subscription

9. No Guarantee of Business Results

While digital business cards are designed to improve professional networking and information sharing, Marbev does not guarantee:

• Increased sales
• Increased leads
• Increased customer engagement
• Business growth
• Search engine rankings
• Specific marketing or business results

10. Refund Eligibility

Refunds may be provided only under the following circumstances:

• Marbev is unable to deliver the purchased service.
• Marbev determines that the service cannot reasonably be completed before development begins.
• Marbev otherwise elects, in its sole discretion, to issue a refund.

No refunds will be provided:

• After development work has commenced, except at Marbev's sole discretion.
• After customer approval of the completed digital business card.
• After final delivery of the completed digital business card.
• For dissatisfaction based solely on personal preference after approval.
• For customer delays, non-responsiveness, or failure to provide required information.
• For annual subscription fees after a renewal term has begun, except where required by applicable law.

11. Subscription Hosting and Service Availability

Hosting of digital business cards is included as part of the customer's active annual subscription plan.

Hosting and related subscription services remain available only while the applicable subscription is active and paid in full.

Customers who fail to renew their subscription may have their digital business card suspended or deactivated in accordance with Marbev's Terms of Service. Continued non-payment may result in permanent deletion of the digital business card and its associated content.

Marbev reserves the right to modify, migrate, suspend, transfer, or discontinue hosting services where necessary due to business, operational, technical, legal, financial, or security considerations.

Where reasonably practicable, Marbev will provide advance notice of any planned changes that materially affect hosting services.

Customers acknowledge and agree that if Marbev ceases business operations, discontinues the digital business card platform, becomes insolvent, enters liquidation, or is otherwise unable to continue providing hosting services, hosted digital business cards may become unavailable.

Marbev shall not be liable for any direct, indirect, incidental, consequential, or business losses arising from the modification, suspension, interruption, or discontinuation of hosting services.

Marbev will use commercially reasonable efforts to maintain the availability and functionality of hosted digital business cards but does not guarantee uninterrupted or error-free service. Temporary interruptions may occur due to maintenance, software updates, internet outages, hosting provider issues, security measures, force majeure events, or circumstances beyond Marbev's reasonable control.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Marbev's liability arising from any claim relating to its services shall not exceed the amount paid by the customer for the specific service giving rise to the claim during the applicable subscription term.

Marbev shall not be liable for any indirect, incidental, consequential, special, or business losses resulting from the use of, inability to use, suspension of, or interruption to the digital business card service.

13. Contact Information

Questions regarding this Warranty and Refund Policy may be directed to:

Marbev

Email: myvcardsolution@gmail.com